The Law "On Consumer Rights Protection" applies to relationships where one of the parties is a citizen who uses, purchases, orders or intends to purchase or order goods (works, services) exclusively for personal, family, household, household and other needs unrelated to business activities, and the other is an organization (manufacturer, contractor, seller, importer) who sell goods, perform work, or provide services.

In accordance with paragraph 3 of the Resolution of the Plenum of the Supreme Court of the Russian Federation dated 06/28/2012 No. 17, a product is a thing intended for sale or other introduction into civil circulation, a work is an action (set of actions) that has a tangible result and is performed in the interests and at the request of the consumer on a paid basis, a service is an action (set of actions). actions) performed in the interests and at the request of the consumer for the purposes for which this type of service is usually used or for the purposes designated by the consumer.

The granting of the right (license) to use a computer program (including font software) does not apply to goods, works, or services.

Proper quality software cannot be returned or exchanged, as it belongs to the "List of non-food products that cannot be returned or exchanged" in accordance with article 25 of the Law on Consumer Rights Protection.

Registered licenses are not subject to return and exchange according to the Decree of the Government of the Russian Federation "On approval of the Rules for the sale of goods remotely": "the buyer does not have the right to refuse a license of proper quality having individually defined properties if the specified License can be used exclusively by the consumer purchasing it."

Registered licenses include corporate registered licenses, licenses issued to a specific legal entity or individual.

The issue of replacing the license is resolved individually only in cases where an error was made when placing an order. If you want to apply for a replacement license, you need to write to us at mail@steppetype.com.